Terms and Conditions

• “We”, “us”, “our” refers to Western Wear, the operator of this online store.
• “You”, “customer”, “user” refers to any person who visits the website or places an order.
• “Website” refers to this store and all of its pages, content and services.
• “Order” refers to a request submitted through checkout to purchase one or more products.

You must be at least 18 years old, or using the site under the supervision of a parent or legal guardian, to place an order. By ordering you confirm that the information you supply is accurate and that you are authorised to use the payment method you select.

We describe every product as accurately as we can, including fabric, fit and measurements. Product photographs are shot under studio lighting, and colours may appear slightly different depending on your screen, brightness and device settings. Minor variation in shade, print placement, embroidery detail or hand-finished elements is a characteristic of the product and not a defect.

Measurements are stated as garment measurements or body measurements as labelled on each product page, with a tolerance of up to one inch due to the nature of cut-and-sew production.

• All prices are listed in Indian Rupees and are inclusive of applicable taxes.
• Prices, discounts and availability may change at any time without prior notice. The price applicable to your order is the price displayed at the moment your order is confirmed.
• In the rare event of a pricing or stock error caused by a technical fault, we may cancel the affected order and refund you in full. We will inform you before doing so.
• Items in your cart are not reserved. Stock is allocated only when payment is completed.

Your order is an offer to buy. Our confirmation email acknowledges receipt but does not form a contract. The contract is formed only when the order is dispatched. We may decline or cancel an order where:

• the item is out of stock or fails quality inspection;
• the delivery address is outside our serviceable network;
• payment is declined, incomplete or flagged as fraudulent;
• we detect abuse of offers, coupon stacking, bulk reselling or an unusual pattern of repeated returns or refused deliveries.

We accept UPI, debit and credit cards, net banking, wallets and, on serviceable pin codes, cash on delivery. Payments are processed by third-party payment gateways over encrypted connections. We do not store your complete card details on our servers.

If an amount is debited but your order is not confirmed, the payment gateway automatically reverses the transaction to the original payment method, typically within 5 to 7 business days.

• Unless expressly stated, only one coupon may be used per order.
• Coupons and spin-wheel or promotional codes have a stated validity period and minimum order value, cannot be exchanged for cash and cannot be applied retrospectively.
• We may withdraw or modify any offer at any time and may cancel discounts obtained through misuse, duplicate accounts or automated tools.
• If an order paid with a coupon is partially returned, the discount is recalculated and only the effective amount paid for the returned item is refunded.

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorised access. We may suspend or terminate accounts that violate these terms or are used for fraudulent activity.

When you subscribe, enter a promotion or place an order, you may receive transactional emails about your order and, where you have consented, marketing emails about new arrivals and offers. Every marketing email includes an unsubscribe link, and you may opt out at any time without affecting transactional messages.

All content on this website — including photographs, videos, illustrations, designs, product descriptions, page layout, logo and brand name — is owned by us or licensed to us and is protected by applicable intellectual property law. You may not copy, reproduce, republish, sell or use our content for commercial purposes without written permission. Personal, non-commercial sharing with credit is permitted.

Reviews, photographs, videos and comments you submit must be your own and must not be unlawful, offensive, misleading or infringing. By submitting content you grant us a non-exclusive, royalty-free licence to display, reproduce and use it on our website, social channels and marketing material. We may remove any submission at our discretion.

You agree not to:

• use the site for any unlawful purpose or in breach of these terms;
• scrape, crawl, mirror or extract data using automated tools without written permission;
• attempt to gain unauthorised access to our systems, interfere with site security or introduce malicious code;
• impersonate another person or misrepresent your affiliation with us.

The website may link to or embed third-party services such as payment gateways, courier tracking, analytics and social media. We do not control those services and are not responsible for their content, policies or availability. Your use of them is governed by their own terms.

To the fullest extent permitted by law, our total liability for any claim arising out of an order is limited to the amount actually paid by you for that order. We are not liable for indirect or consequential loss, including loss of profit, opportunity or data, or for delays caused by events beyond our reasonable control such as courier disruption, strikes, natural events, network failure or government restrictions.

You agree to indemnify and hold us harmless against any claim, loss, liability or expense arising from your breach of these terms, your misuse of the website or content you submit.

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the competent courts at our registered place of business. Before initiating any proceeding, you agree to first contact us so we can attempt an amicable resolution.

We may update these terms from time to time. The revised version takes effect when it is published on this page, and the “last updated” date above will change accordingly. Orders are governed by the terms in force on the date the order was placed.

Questions about these terms may be sent to support@ozeira.com during our support hours of Monday to Saturday, 10:00 AM – 6:00 PM IST.