Return Policy

You may request a return or exchange within 7 days of delivery. The date of delivery is the date recorded by the courier. Requests raised after this window cannot be accepted because the item can no longer be restocked.

• Unused, unwashed and unaltered, with no stains, marks, perfume or deodorant traces.
• All original tags, brand labels and price tags still attached.
• Original packaging, polybag and any accessories, belts or extra buttons included.
• No signs of wear, pet hair, pilling, tears or stitching damage.

Items returned in a condition that fails inspection are sent back to you and no refund or exchange is issued. Please try garments on carefully and avoid removing tags until you are sure.

• Innerwear, lingerie, shapewear, swimwear and socks, for hygiene reasons.
• Items marked “Final Sale”, “Clearance” or “No Return” on the product page.
• Products bought as part of a combo where only part of the combo is returned.
• Customised, altered or made-to-measure pieces.
• Free gifts and promotional add-ons received with an order.

1. Email support@ozeira.com or message us on WhatsApp within 7 days of delivery with your order number.
2. Tell us the item, size and reason, and whether you want an exchange or a refund.
3. For damaged, defective or wrong items, attach photographs of the product, its label and the outer packaging.
4. We confirm the request within 24 business hours and arrange a reverse pickup where your pin code is serviceable.
5. Keep the item packed and ready. The courier attempts pickup within 2 to 5 business days.

Where the courier network does not offer reverse pickup at your location, we will ask you to self-ship the item to our return address. Use a trackable service, share the tracking number with us, and we will reimburse standard shipping charges up to ₹150 on receipt of the courier receipt, once the item passes inspection.

• Damaged, defective, wrong item or wrong size sent by us: return shipping is completely free.
• Change of mind, fit or colour preference: a reverse pickup fee of ₹99 may be deducted from the refund. The fee is stated to you before the pickup is booked.
• Exchanges: the first exchange on an order is free; subsequent exchanges on the same order carry the standard reverse pickup fee.

Every returned item is inspected within 2 business days of reaching our warehouse. We check tags, measurements, wear and cleanliness. You will receive an email confirming whether the return passed inspection and what happens next.

Exchanges are subject to stock availability in the size or colour you want. Once the original item is picked up and passes inspection, the replacement is dispatched within 2 business days. If the requested size is unavailable, we offer you the choice of another product of equal value, store credit or a full refund.

An order may be exchanged once for size or colour; further changes are handled as returns.

Report damage, missing items or an incorrect product within 48 hours of delivery, with photographs and, if possible, a short video of the unopened parcel. We treat these cases as priority: you get a free replacement or a full refund including all shipping charges, at your choice.

Once a return passes inspection, refunds are processed as described in our Refund Policy — typically initiated within 2 business days and credited to the original payment method within 5 to 7 business days, or to your bank account for cash-on-delivery orders.

We support genuine returns fully. To keep prices fair for everyone, accounts showing an unusually high pattern of returns, refused deliveries or non-genuine claims may be limited to prepaid orders or restricted from future returns. We always inform you before applying any restriction.