Cancellation Policy

You may cancel any order free of charge until it is handed over to the courier. In practice this is usually within 12 hours of placing the order, or before you receive the dispatch email — whichever comes first. Cancellations approved before dispatch are refunded in full, including shipping charges.

1. Email support@ozeira.com or message us on WhatsApp with the subject “Cancel order”.
2. Include your order number and the registered email or phone number.
3. Tell us whether you want the whole order or only specific items cancelled.
4. We confirm by email within a few working hours and, where a payment was made, initiate the refund at the same time.

You can cancel one or more items instead of the full order, provided the parcel has not been packed. If removing an item takes the order below a coupon's minimum value or below the free shipping threshold, the discount or shipping benefit is recalculated and adjusted in the refund. We always show you the revised amount before processing.

Once the parcel is with the courier we cannot recall it, so the order cannot be cancelled. You then have two options:

• Refuse the delivery. The parcel returns to us and, on receipt and inspection, we refund the item value. For prepaid change-of-mind refusals, shipping and reverse logistics costs may be deducted.
• Accept and return. Take the delivery and raise a return within 7 days under our Return Policy. This is the faster route and keeps you in control of the pickup.

Cash-on-delivery orders can be cancelled at no cost before dispatch. Repeatedly refusing cash-on-delivery parcels at the door creates real logistics cost, so accounts with a pattern of refused deliveries may be limited to prepaid orders in future. We inform you before applying any such limit.

We may cancel an order, fully or partially, when:

• the item is out of stock or fails our final quality inspection;
• the delivery pin code is not serviceable by our courier partners;
• the address or phone number is incomplete or incorrect and we cannot reach you after reasonable attempts;
• payment is not authorised, is reversed or is flagged as high risk;
• a technical error caused an incorrect price or offer, or we detect coupon abuse or bulk reselling;
• circumstances beyond our control — courier suspension, natural events, government restrictions — prevent fulfilment.

In every such case we notify you by email or phone with the reason, and any amount paid is refunded in full without deduction.

• Prepaid orders: refund initiated within 24 to 48 hours of cancellation.
• Credit to your bank, card or UPI: 5 to 7 business days from initiation.
• Cash-on-delivery orders: nothing to refund unless you already paid an advance.

A change of shipping address, phone number or size is treated as a pre-dispatch amendment. Contact us within 12 hours of ordering and we will update it if the parcel has not been packed. After dispatch, address changes are not possible; you may ask the courier to hold the parcel at their hub for a later delivery attempt.

Cancelling an order does not remove you from our email list, and unsubscribing from emails does not cancel an order. To stop marketing emails, use the unsubscribe link in any message — order-related updates will still reach you.