Contact Us

• Email: support@ozeira.com
• Phone / WhatsApp: +91 00000 00000
• Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
• Registered address: Ozeira, India

• Emails: answered within 24 business hours.
• Calls and WhatsApp messages: same day during support hours.
• Return, exchange and refund requests: processed within 2 business days of pickup.
• Messages received on Sundays and public holidays are answered on the next working day.

Sharing these details in your first message lets us resolve most issues in a single reply:

1. Your order number (it begins with a # and is in your confirmation email).
2. The registered email address or phone number used at checkout.
3. The product name and size in question.
4. For damage, defect or wrong-item issues: clear photographs of the product, the label and the outer packaging.
5. A short description of what you would like us to do — replace, exchange or refund.

• Where is my order? Use the tracking link in your shipping email. If tracking has not moved for 48 hours, write to us and we will chase the courier.
• I need to change my address. Contact us within 12 hours of ordering, before the parcel is handed to the courier.
• I ordered the wrong size. Raise an exchange request within the return window and we will send the correct size once the original is picked up.
• My coupon did not apply. Send us the code and a screenshot; if it was valid on your order we will refund the difference.

For bulk and corporate orders, reseller enquiries, influencer collaborations or press requests, email us with “Business enquiry” in the subject line along with details of your requirement, quantity or audience. These enquiries are answered within 2 to 3 business days.

If your issue has not been resolved to your satisfaction, reply to your existing email thread with the words “Escalate to grievance officer”. Escalated complaints are reviewed by a senior team member and acknowledged within 48 hours, with resolution targeted inside 15 days as required under Indian consumer protection rules.