Shipping Policy

Orders are packed and dispatched within 1 to 2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day. During sales, festivals and new launches processing may take an extra day, and we display a notice on the site when that happens.

• Metro cities: 2 to 4 business days after dispatch.
• Other cities and towns: 4 to 6 business days after dispatch.
• Remote areas, North East, Jammu and Kashmir, Ladakh and island regions: 7 to 10 business days after dispatch.

These are courier estimates, not guarantees. Weather, strikes, local restrictions and festival volumes can extend them.

• Free standard shipping on prepaid orders above the threshold shown at checkout.
• A flat shipping fee applies to orders below that threshold; the exact amount is shown before you pay.
• Cash on delivery, where available, may carry a small handling fee displayed at checkout.
• There are no hidden charges — the amount at checkout is the final amount.

We ship across India through reputed courier partners. Enter your pin code at checkout to confirm serviceability. If your area is not covered, our team will contact you to arrange an alternative courier where possible or cancel and refund the order in full.

As soon as your parcel is handed to the courier you receive an email, and usually an SMS or WhatsApp message, with the courier name and tracking number. Tracking can take up to 24 hours to start updating. If tracking has shown no movement for 48 hours, contact us and we will follow up with the courier on your behalf.

Couriers make up to three delivery attempts. Please keep the registered phone number reachable, as most failed deliveries happen because the delivery agent could not reach the customer. If all attempts fail, the parcel returns to us and we refund the order value after receipt; for change-of-mind refusals, shipping and return logistics costs may be deducted.

Occasionally items in one order ship from different locations or become ready at different times. In that case your order arrives in more than one parcel at no extra cost, and you receive separate tracking for each. You are never charged twice for shipping.

Garments are folded, packed in a protective inner cover and sealed in a tamper-evident outer bag. We use recyclable and plastic-reduced material wherever the courier network permits. If your parcel arrives open, wet or visibly tampered with, please refuse the delivery or record a short video while opening it and contact us within 48 hours.

Please double-check your address, landmark and pin code before paying. If a parcel is returned because the address was incorrect or incomplete, we refund the item value once the parcel reaches us; shipping and return costs are not refundable in that case. You may request an address correction within 12 hours of ordering, before dispatch.

• Delayed: if delivery exceeds the estimate by more than 5 business days, contact us and we will raise a courier investigation.
• Lost in transit: once the courier confirms the parcel is lost, we either reship the same items free of charge or refund you in full — your choice.
• Damaged in transit: report within 48 hours of delivery with photographs of the product and the packaging; we arrange a free replacement or a full refund.

We currently ship within India only. If you are outside India, write to support@ozeira.com with your location and requirement — we handle selected international orders manually, where any customs duties and import taxes are payable by the recipient.

For any delivery question, email support@ozeira.com with your order number and tracking number. Support hours are Monday to Saturday, 10:00 AM – 6:00 PM IST.